Job Description

Overview: As a Bilingual Customer Service Specialist, you will combine your passion for customer service with your business acumen to create excellent customer experiences. You will play an essential role in our Store Operations team, fostering valuable relationships with customers and the community. We are committed to supporting your career growth by providing resources and training opportunities. Key Responsibilities: Deliver outstanding customer service throughout the loan or pawn process, providing education and tailored recommendations based on customers' financial needs. Manage customer accounts by processing payments and overseeing appointment schedules. Achieve performance targets by leveraging business partnerships, obtaining referrals, and engaging in in-store and community events. Build strong customer relationships to drive new business, support store profitability, and enhance brand loyalty. Conduct vehicle appraisals accurately using our assessment tools. Maintain precise customer information in our Point-of-Sale system. Adhere to company policies, procedures, and all relevant local, state, and federal regulations. Follow security protocols and execute proper opening and closing procedures, including managing the vault, cash drawer, and bank deposits. Thrive in a dynamic environment and effectively juggle multiple tasks while meeting individual and team performance expectations. Employ strong interpersonal skills to connect with customers and team members across all levels. Commit to a full-time work schedule with regular attendance, including limited Saturday hours, for a minimum of 40 hours per week. Qualifications: High school diploma or equivalent. Exceptional verbal and written communication skills. Professional demeanor with customers and colleagues. Meticulous attention to detail and the ability to enter data accurately. Possess a valid driver's license, auto insurance, and a personal vehicle for work-related travel (mileage compensated). Proficient in using phones, Point of Sale systems, Microsoft Office, and other computer applications. Must be at least 18 years old. Background check required in compliance with applicable laws. Ability to meet physical demands of the job, including standing for extended periods, lifting up to 25 pounds, and navigating inside and outside the store. Preferred Qualifications and Skills: Experience in check cashing, document verification, and money order processing. Prior experience in cash handling, cash drawer, and vault management. Bilingual (English/Spanish) is a plus and may be required for specific locations. What We Offer: Comprehensive new hire training program. Access to a robust learning management system for professional and personal development. Performance-based career advancement opportunities. Educational Reimbursement Program. Multiple health insurance options, including free telemedicine services and medical spending account options. Traditional and Roth 401(k) retirement plans with a generous company match. Company-sponsored life and AD&D insurance. Voluntary benefits, including dental, vision, and disability plans. Paid Time Off (accrue 12 days per year, plus additional days for each year of service after the first year). A diverse and inclusive work culture. A relaxed, business casual dress code that welcomes jeans and sneakers. About Us: TitleMax® is one of the nation's largest title lending companies, helping thousands of individuals access the cash they need through title loans and pawns since our inception in 1998. We have expanded to over 800 locations across 13 states, and we are dedicated to providing service that makes a difference. Note: The responsibilities and qualifications listed here are not exhaustive and may be subject to change at the company's discretion. The Community Choice Financial® Family of Brands is committed to maintaining a workplace free from discrimination of any kind, and we encourage candidates of all backgrounds to apply. Community Choice Financial Family of Brands

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