Job Description

Join to apply for the Client Account Support Senior Analyst - Cigna Healthcare - Hybrid role at Cigna Healthcare . 1 month ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Please note: This hybrid role will require the incumbent candidate to come into the local Cigna office 2-3 days per week. The Sales Client Account Support Senior Analyst role provides professional input to Client Services assignments and projects for a designated book of business. This role delivers specific delegated tasks in managing a moderately complex book of business as assigned by the manager. Accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth. The ideal candidate will have demonstrated experience and ability to manage all services aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region. This includes managing business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases. Key responsibilities will also include facilitating root cause analysts and issuing resolution across matrix lines. The incumbent candidate must be based out of the following office: Baltimore, MD McLean, VA Richmond, VA Responsibilities: Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to-day service related needs, proactive issue identification, resolution and root cause analysis. Coordinate with manager and/or account manager to meet clients’ needs and ensure potential problems are averted. Keep account manager informed of account status and opportunities for expanded business. Attend geographically assigned local market client/broker meetings. Complete day-to-day Client Account Support tasks without immediate supervision, but have ready access to advice from more experienced team members. Tasks involve forward planning and anticipation of needs/issues. Resolve non-routine issues escalated from junior team members. Build strong relationships with the client/broker, proactively identifying and satisfying customer needs in a timely manner. Make on-site presentations to educate and inform on products as required and support client retention. Exhibit expert knowledge of moderately complex processes, compliance, and regulatory requirements, applying them effectively in a fast-paced environment. Understand multi-product and benefit options for dual systems, platforms, funding types. Support the Client Service Operations Lead team on issues and initiatives related to resolving issues or delegating to matrix business partners as needed. Collaborate with the Sales team to understand products, benefits, and services for sold cases. Make independent decisions and present proactive solutions to mitigate delays and service risks. Participate in project execution. Provide subject matter expertise to cross-functional teams, emphasizing the importance of timely submissions and accuracy. Pay attention to detail, work accurately, and communicate effectively under tight deadlines for team success. Qualifications: Bachelor/Associate’s degree in a related field preferred or 3-5 years of related experience. Previous experience in sales operations, service, or sales support strongly preferred. Exceptional customer-centric skills and knowledge of all product and funding types preferred. Strong attention to detail; ability to quickly understand client needs and expectations. Proven analytical and problem-solving skills preferred. Organized, with experience meeting tight deadlines. Strong communication and interpersonal skills (verbal and written). Ability to work under pressure and meet deadlines. Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce. Experience working with matrix partners and external customers preferred. Ability to attend local client/broker events with potential for travel. If working remotely, internet must be via a cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload speeds. Salary range: $53,600 - $89,300 annually, depending on experience and location. Eligible for an annual bonus plan. Benefits include health coverage, 401(k) match, life insurance, tuition reimbursement, paid time off, and holidays. For details, visit Life at Cigna Group. About Cigna Healthcare: Cigna Healthcare, a division of The Cigna Group, advocates for better health at every life stage, guiding customers through the healthcare system with information and insights to improve health and vitality. Join us in making a difference. We consider applicants regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, marital status, genetic information, or citizenship. For reasonable accommodations, contact [email protected]. Our tobacco-free policy applies in states where legally permissible. Criminal history considerations are in accordance with laws. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Hospitals and Health Care #J-18808-Ljbffr Cigna Healthcare

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