Job Description

Join to apply for the Director, UX Research role at CNN

Join to apply for the Director, UX Research role at CNN

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN.

To see what it’s like to work at CNN, follow @WBDLife on Instagram and X!

Your New Role…

As the Director, User Experience Research, you are a member of the world-class CNN Digital Product Design team, responsible for creating industry-leading user experiences engaged by millions across the globe. CNN Digital is driven by a shared commitment to put our users at the center of the experiences we build and to push the boundaries on what an exceptional digital experience can be.

The Director, User Experience Research will lead and scale a world-class research team, collaborating with design, product, engineering, editorial, and analytics to explore insights about users through a variety of methods; whether it be surveys, interviews, data analysis, usability studies, diary studies, ethnographic observation, or new methods.

Your Role Accountabilities…

• Build and scale a world-class research team and oversee UXR strategy and capabilities across CNN’s Engagement, Growth, and Revenue teams.
• Develop research plans in partnership with Product Designers, Product leaders and other stakeholders, choosing the methods (qualitative, quantitative, mixed) to best inform research needs.
• Conduct research that drives product insights to inform decision making and prioritization of product features/enhancements that increase user engagement, conversion, and retention.
• Communicate findings from variety of inputs including analytics, survey results, user behavior, and other data to craft actionable and unbiased recommendations.
• Establish strong and productive relationships with product design, product management and cross-functional teams to understand the needs of the business and use that knowledge to inform research strategy.
• Collaborate closely and cross-functionally around strategic initiatives with larger Research & Analytics team to align resources and methodology with business needs.

Qualifications & Experience…

• 10+ years' related work experience leading, building, and scaling UXR teams and capabilities.
• D2C experience researching touchpoints in the acquisition and conversion funnel.
• Experience working with cross functional teams in support of product development.
• Excellent written, verbal, and interpersonal communication skills with the ability to deliver complex messages to diverse audiences, including executive leadership.
• Extensive experience with usability and/or statistical research software.
• Strong problem-solving aptitude and natural curiosity.
• Bachelor's degree in BA Human Computer Interaction, Information Science, Psychology or Social Sciences or equivalent professional experience.
• Experience working in a digital news organization or a strong interest in news is a nice to have.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $154,000.00 - $286,000.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Broadcast Media Production and Distribution

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Job Tags

Full time, Temporary work, Work experience placement, Internship, Local area, Flexible hours,

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