Job Description

Job Description

Job Description

Description:

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. As ski resorts become increasingly crowded and mass-market, we offer something different—an independent alternative where natural beauty, uncrowded terrain, endless discovery, and creative spirit define every moment. We are a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous. We’re champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. These values make us who we are and help drive us to fulfill our purpose: to spark wonder.

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.

Job Summary:

Powder Mountain is looking for a strategic and results-driven IT Service Manager to lead our IT Service Desk and field support operations. This pivotal role is responsible for ensuring exceptional end-user IT service delivery, driving process improvements, and managing the full lifecycle of support technologies. As a visible leader within the IT team, you will champion a culture of excellence, mentor a talented support staff, and collaborate across departments to ensure seamless, high-quality IT services that support the unique needs of a world-class, year-round mountain resort. This role is full-time year round and expected to work at least 3 days a week on-site.

Perks of Joining Our Big-Hearted Champions:

• Health, Vision, Dental Benefits
• 401K Plan and company match
• Employee Assistance Program
• Generous Paid Time Off
• Company provided Life Insurance & Short-Term Disability
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• Life Style Spending Account
• Education Assistance
• UTA Ski Bus Pass and Employee Shuttle Service
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com, Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee Lunches
• Flexible and Hybrid Workplace Environment
• New Modern Office with Indoor/Outdoor Meeting Spaces

• Lead, mentor, and manage the IT Service Desk and field support teams to deliver outstanding service and user experience.
• Cultivate a high-performing, customer-focused support culture with a commitment to continuous improvement.
• Plan for and manage staffing needs based on seasonal fluctuations and resort operations.

• Develop, implement, and continuously optimize IT support processes, policies, and performance metrics (KPIs/SLAs).
• Drive proactive problem resolution and champion industry best practices in IT service management.
• Oversee application support and ensure systems are operating efficiently to meet user needs.

• Manage IT equipment procurement, deployment, and lifecycle processes.
• Maintain IT support-related budgets and manage vendor relationships effectively.
• Ensure alignment of IT services with the resort’s operational goals and user expectations.

• Build and maintain strong working relationships with internal departments to understand and support business needs.
• Work closely with other IT teams to deliver cohesive and scalable technology solutions.

Qualifications:

• 6+ years progressive IT support experience with leadership roles.
• Proven success in improving IT Service Desk operations.
• Excellent technical, communication, and leadership skills.
• Experience in managing IT budgets and vendors.
• Ski Resort/Hospitality experience (preferred).
• Ability to work flexible hours during peak season.
• Comfortable working primarily onsite in Eden, UT, with hybrid flexibility.

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