Job Description

WHY WORK HERE?

Opportunity for Growth – Team Atmosphere – Great Culture

GET TO KNOW US

We’re Driven to Move You. For nearly 100 years, our industry-leading products and solutions have provided the support that keeps businesses moving. As a global leader in innovation, we take a customer-first approach to innovation, design and manufacturing of solutions for the trucking industry. Through a wide variety of commercial trucking products, Phillips proudly serves OEM’s as well as the aftermarket.

Our success is powered by team members who embrace the challenges of meeting our goals and exceeding the standards set by the industry. In our pursuit of a better future, we refuse to settle.

CULTURE

As a 4th generation family-owned business, Phillips Industries has created a culture where people feel empowered to make a difference. Encouraged to share new ideas, collaborate with other team members as well as customers and partners, we are not afraid to take risks and fail in our push to continuously learn new and develop new skills.

SUMMARY OF POSITION

The Salesforce Administrator has the primary responsibilities of proactively improving and enhancing our Salesforce platform, gathering requirements and feedback, and designing best practice solutions. This role plays a critical part in ensuring the seamless operation and optimization of Phillips’s Salesforce platform, providing essential support to cross functional teams.

Job Details

• Job Type: Full-time, Hybrid (3 days onsite in Irvine, CA)
• Work Schedule: Monday–Friday
• Location: Phillips Corporate Office – Irvine, CA
• Compensation: $85,000 – $100,000 + annually (depending on experience and qualifications)

Essential Duties & Responsibilities

• Monitor and resolve incoming support tickets via Salesforce Cases, providing timely assistance to end users.
• Assist in user onboarding and management: creating and maintaining users, profiles, roles, permission sets, and sharing rules.
• Perform regular data imports, exports, and support ongoing data audits and cleanup efforts to maintain data quality.
• Help configure and maintain custom objects, fields, record types, validation rules, and Lightning page layouts.
• Build and maintain reports and dashboards to support Sales, Marketing, and other cross-functional teams.
• Support and maintain Salesforce automation tools such as Flows, validation rules, and approval processes.
• Assist in gathering business requirements and translating them into functional Salesforce solutions.
• Participate in sandbox testing, change control, and deployment processes.
• Support documentation, testing, and training for new and existing Salesforce features.
• Assist in troubleshooting and support integrations with connected systems (e.g., Epicor, ZoomInfo, DocuSign, Salesforce Account Engagement/Pardot).
• Perform other Salesforce-related tasks and administrative support as assigned by the team or supervisor.

Education Requirement:

• Bachelor’s degree preferred or equivalent work experience in computer science, information systems, or related field.
• Salesforce Administrator Certification required (or working to obtain certification)

Experience Requirements:

• Two to Four years of experience as a Salesforce administrator.

Other Required Skills and Qualities:

• Solid understanding of Salesforce configuration, automation, user management, reporting, and automation tools (i.e. Flows, Validation Rules, Lightning Pages)
• Strong Analytical and problem-solving skills with a detail-oriented mindset
• Excellent communication and organizational skills
• Ability to work effectively with cross-functional teams including Sales, Marketing, Product, and Finance.
• Growth oriented problem solver who can create a scaled environment for company growth.
• Data driven professional who is comfortable with data analysis and working with large data sets.
• Ability to work as a team player and follow company policy, procedures, and strategy.
• Preferred Qualifications: Familiarity with third-party tools integrated with Salesforce such as Epicor, ZoomInfo, DocuSign, and Salesforce Account Engagement (Pardot)

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