CGI Federal is actively seeking a highly skilled and detail-oriented Junior ServiceNow Developer to join our growing team. In this role, youll assist with development, design, and implementation of an ITSM implementation on the ServiceNow platform. This role involves working closely with senior developers and other stakeholders to deliver high-quality ServiceNow applications and support services that meet client needs.
Application Development: Assist in the development and customization of ServiceNow applications using JavaScript, ServiceNow APIs, and web services. Participate in source code management and UI design.
Support and Maintenance: Provide technical support for existing ServiceNow ITSM, including troubleshooting and resolving application issues. Assist in maintaining the overall health and performance of the platform.
Process Automation: Contribute to automating business processes and workflows, using ServiceNow Orchestration and Web Services.
Configuration and Integration: Help in configuring ServiceNow applications and integrating them with other systems to enhance functionality and data exchange.
Documentation: Prepare and maintain technical documentation for developed configurations and processes, ensuring clarity and completeness for future reference.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Basic knowledge of JavaScript, HTML, XML, and SQL.
Familiarity with ITIL frameworks and Agile/Waterfall methodologies.
Strong problem-solving skills and ability to work collaboratively in a team environment.
ServiceNow Certified System Administrator (CSA) certification is a plus.
Excellent communication and organizational skills.
Ability to work collaboratively in a team environment and manage multiple priorities.
Desired qualifications/non-essential skills required:
Experience with ServiceNow development, including application design and workflow creation
Proficient in JavaScript, SQL, HTML, and XML, with a strong understanding of web services and ServiceNow APIs
Familiarity with ITIL framework and Agile methodologies, enhancing process automation and integration capabilities.
ServiceNow Certified Implementation Specialist (CIS) certification
Demonstrated ability to execute integrations and process automations using ServiceNow Orchestration
Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues swiftly
Effective communication skills and ability to work collaboratively in a team environment
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $57,100.00 - $121,900.00.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation including profit participation program
Comprehensive medical, dental, and vision benefits
Basic life and accidental death & dismemberment insurance
Matching contributions through 401(k) plan, and CGI share purchase plan
Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
80 hours of floating holiday leave per year to observe holidays that are important to you
At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
Bereavement leave, ranging from 1 to 7 days per year based on relationship.
Paid jury duty leave, up to time summoned
Learning opportunities and tuition assistance
Wellness and Well-being programs
For more detailed information about our benefits offerings visit
Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.
CGI Federal anticipates accepting applications for this position through 2025-04-30.
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