Job Description
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. The Learning Consultant will be primarily responsible for the assessment of sales and operational training needs across multiple channels, development of training material, implementation and presentation of Companywide training initiatives, and measurement of training effectiveness.
Principal Duties
- Facilitate learning via classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles.
- Deliver new hire training and other departmental training programs; provide creative, effective classroom and web-based instruction throughout the organization.
- Manage classroom environment, analyze results, and identify gaps in training needs.
- Develop leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise, and accurate.
- Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of the company.
- Design exercises, instructional activities and training assessments that reinforce learning.
- Partner with Subject Matter Experts (SME's) to create and revise departmental procedures through process mapping.
- Explore new ideas for improved workflow and automation enhancements.
- Support departmental initiatives and identity ways to enhance training effectiveness.
- Contribute to the overall success of the Training Dept. by identifying ways to continuously improve the learning process.
- Performs related duties as assigned by supervisor.
Education and Experience Requirements
- Minimum two (2) to five (5) years of mortgage sales and/or operations experience. Experience in multiple channels a plus.
- Minimum two (2) to five (5) years of professional training and classroom facilitation.
- Experience with creating and delivering educational materials and training programs designed to help individuals prepare for and pass the "SAFE" (Secure Act Enforcement) mortgage loan originator licensing exam preferred.
Knowledge, Skill, and Ability Requirements
- Exceptional facilitation, presentation, and listening skills.
- Understand adult learning principles and other learning theories and practices.
- Ability to use creative and effective instructional design techniques to deliver high-class training.
- Excellent verbal and written communication skills, attentive to details
- Highly proficient in time management, organization, planning, and prioritization
- Strong ability to perform at a high-level with a high-performance team.
- Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic
- Ability to manage changing priorities, meet deadlines and adapt to a changing business environment.
- Strong interpersonal skills and ability to establish rapport.
- Strong ability to forge partnerships and lasting relationships with internal business clients.
- Committed to excellence, has strong work ethics, and takes pride in their work.
- Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, Outlook
- Familiar with web-based media, eLearning
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits :
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program
- The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: - Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
- 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
- Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
- Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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