Job Description

Job Description

Job Description

JOB DESCRIPTION

JOB TITLE: RESIDENTIAL AIDE

FLSA: NON-EXEMPT

DIVISION: SERVICES

REPORTS TO: PROGRAM DIRECTOR /DIRECTOR OF SOCIAL SERVICES

LOCATION: QUEENS, NEW YORK

SUMMARY:

The Residential Aide assists with the client's basic needs. The individual will work in conjunction with the social services team to monitor and provide appropriate basic services for families with children in a homeless shelter. Proof of COVID-19 vaccinations is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete intakes for new clients and provide orientation to the facility and DHS rules and regulations.
• Serve meals and snacks to clients during meal times
• Perform regular area inspections to ensure that shelter rules are adhered too
• Monitor sitting areas, laundry rooms and cafeteria to ensure all clients are adhering to shelter rules
• Maintain a clean and organized storage area
• Document and track locks for all lockers
• Maintain lock log
• Assist with intakes
• Assist clients with securing property within assigned locker
• Store and remove client property from the client storage/locker area as appropriate
• Relocate items and furniture as necessary
• Assist security team as needed
• Cover operations desk when necessary
• Maintain required documentation in case records in writing and computer database (CARES) and update client’s records in accordance with governmental and agency policy.
• Collect and make copies of client identification and other documents necessary during initial intake.
• Assist clients in daily living skills and assist with cleaning area, laundry, hygiene and etc.
• Launder and fold all agency towels, wash cloths and shelter linens after clients have left the facility.
• Follow laundry schedule to ensure that all used linens are washed and stored as appropriate.
• Attend and participate in all required agency meetings: staff meetings, house meetings, in-service training and weekly/bi-weekly case review
• Perform regular inspections of all client areas
• Respond to incidents as appropriate
• Answer phones when necessary
• Assist with all house operations
• Assist with maintenance duties as needed
• Review logbooks at start of each shift to ensure that all new client intakes are completed within 24 hours as required.
• Perform all/other duties as directed by management.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

High School Diploma or GED required. Associates Degree preferred. Food Handlers Certification required. 1-year experience dealing with homeless or special needs population. Excellent communication skills. Knowledge of DHS requirements and protocols

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.

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