Job Description

Overview

Job Purpose

The Consultant, PSO (MERS eRegistry, eNote/eVault) serves as the leader for MERS eRegistry and/or Encompass eNote/eVault implementations. This individual will have a deep understanding of how the products work and how they meet customer needs. Consultants are expected to establish an implementation strategy and roadmap that produces a successful outcome for our customer's implementation of MERS eRegistry and Encompass eNote/eVault. The Consultant should be able to make decisions with imperfect information, be adept at leading through collaboration, and be comfortable with multiple concurrent projects and a rapid pace of change. A successful Consultant will combine the ability to create, see, and explain the big picture with the drive and determination to make that big picture a reality through a serious execution mindset. The Consultant is a strategist who can translate the implementation process into actionable tasks for both them and our customers.

Responsibilities

• Gather requirements and configure MERS eRegistry, Encompass eClose, eNote/eVault for Lender customers.
• Facilitate product demos, conduct kick-off calls with large groups, track project tasks, hold recurring calls, and post-production go-live client management
• Provide creative solutions for customers with new or complex use case models
• Document customer requests and work closely with product team for tracking and setting customer expectations.
• Work to establish themselves as MERS eRegistry and Encompass eNote/eVault subject matter expert that can demo/train on the product and understand collaboration for all users
• Manage lender relationships post-production including changes, testing, production transactions and other requests, as needed
• Follow project playbooks and communication scripts to ensure you are delivering materials consistent with the most up-to-date guidelines in place
• Manage project timelines in Salesforce and maintain up-to-date project notes and trackers
• Solve client escalations routed via company email distribution lists for specific products
• Work closely with our customers, peers, managers, product, and sales team to drive adoption of MERS eRegistry and Encompass eNote/eVault products
• Read release notes, test new features, and stay informed on best practices for using the products we support
• Support the department in development of process improvements, system enhancements, and procedural updates.
• Modify implementation tools in conjunction with System releases, policy, and procedure updates
• Provide second level support for MERS eRegistry and Encompass eNote/eVault items
• Develop and deliver presentations related to MERS eRegistry and Encompass eNote/eVault at Industry Events
• Performs other duties or projects as assigned

Knowledge and Experience

• 5+ years' experience in mortgage industry preferred or equivalent work experience with MERS.
• 3+ years' experience project management experience or experience leading presentations for products focused on the mortgage industry
• Knowledge and understanding of the residential mortgage process
• Experience using Encompass preferred
• Strong understanding of mortgage eClosings, eVaults, eNote processes and MERS eRegistry
• Ability to lead multiple projects simultaneously across multi-functional teams.
• Strong organizational and time management skills. Capable of prioritizing multiple tasks, working effectively with little or no direction
• Ability to work in a fast-paced environment and meet daily deadlines
• Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friend y, and professional Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify the best solution
• Strong analytical and problem-solving skills with attention to detail and follow-up with advanced analytical skills.
• History of collaborating effectively with remote teams
• Ability to effectively communicate, collaborate and build relationships with diverse groups
• Strong Microsoft Office skills (especially Excel and Word), Sales Force and Jira

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