Who We Are:
Product and Engineering BizOps sits at the intersection of data, operations, and strategy. While we support our Product and Engineering teams directly, we work closely with the broader Slack and Salesforce leadership teams and partner cross-functionally across our Go-to-Market and Operations organizations. One of our team values, “Act as COO”, highlights the work that we do: Our partners rely on us for our objectivity and data-driven perspective, our committed approach, and our 360-degree business context where we connect the dots and build consultative partnerships.
Drive the development and execution of our product-led sales motion & GTM strategy - enabling user acquisition, upsell, and enterprise growth for new product introductions
Support the end-to-end new product introduction and GTM launch for our enterprise customers
Develop and maintain a deep understanding of our customer base, market trends, competition, and industry best practices to advise sales strategy and pricing & packaging
Leverage data-driven insights to identify growth opportunities, enable successful sales execution, and improve customer journey & lifecycle
Supervise and analyze key performance indicators (KPIs) related to growth, engagement, and conversion
Collaborate with product, marketing, and sales teams craft and implement our GTM strategy
Collaborate cross-functionally across key business pillars (Product, Sales, Finance, Engineering, Marketing) to drive coordination and alignment
Drive primary partnership with Global Strategy Team & build metrics orientation (e.g. leads, pipeline, ACV) to align partners and drive growth narrative
Share thoughtful analysis and insights to support decision-making and guide strategy development
Develop and maintain strong relationships with key partners to ensure alignment of business goals and objectives
Prepare and deliver consolidated business performance insights & reporting for executive leadership
Support Slack’s cross-functional topline team to prepare and deliver clear, concise, and accurate business reporting on a monthly / quarterly basis
Interpret and translate data into easily digestible and actionable insights to guide strategy and decision-making; identify trends, patterns, and areas of concern / opportunity
Determine areas for process improvement as part of data collection, analysis, & reporting; implement changes to optimize efficiency and accuracy
We strive to build a culture that balances our values with high standards of execution. You are someone who can:
Cultivate a team culture of leadership, hard work, and fun
Be nimble and fluid to adapt to a variety of different initiatives and projects
Remain meticulous and detail-oriented while working on a variety of projects (we focus on precision and polish!)
Requirements:
6+ years of related work experience at a tech company (Enterprise SaaS experience preferred) or management consulting organization
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Ability to manage end-to-end workstreams and apply structure to complex, ambiguous problems
Strong analytical and problem-solving skills (SQL a pls)
Excellent communication and presentation skills
Attention to detail and a high level of accuracy
Ability to translate complex data into understandable and practical insights
Proactive, self-motivated, and able to work independently
Strong interpersonal skills and a collaborative approach
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