Join to apply for the Site Reliability Engineer role at SimpliSafe About SimpliSafe We're a high-tech home security company passionate about protecting the life you've built and committed to keeping Every Home Secure. Our culture emphasizes collaboration, innovation, and growth, where employees can find big opportunities and make a significant impact. We foster a no-ego environment focused on mutual success and personal development. We embrace a hybrid work model, combining in-office and remote work, with core days on Tuesday and Wednesday at our state-of-the-art office, allowing flexibility for the rest of the week. Why are we hiring? As we continue to grow and innovate in the home security space, we seek talented, humble individuals who share our values to help us pursue our mission of keeping Every Home Secure. What You'll Do Develop tools to enhance customer success in reliability, telemetry, performance, and scalability. Manage technical triage and incidents, including on-call responsibilities. Analyze data to identify and understand complex issues. Drive resolution of escalated technical problems. Collaborate across departments for investigation and resolution. Maintain service stability through monitoring, alerting, and health checks. Follow up on cases to ensure resolution, applying a '5 Whys' approach to uncover root causes. Implement solutions across short, medium, and long-term horizons. Communicate technical information effectively to stakeholders. Continuously learn and improve processes and skills. About You Experience in Site Reliability Engineering or a related field, with a relevant degree or equivalent experience. Proficiency in scripting, development, and SQL. Strong command line and IDE skills. Excellent communication skills. Proactive problem solver with a pragmatic approach. Curious and eager to learn. Humble, collaborative, and customer-focused mindset. Experience with cloud technologies. Experience in hardware companies is a plus. Our Values Customer Obsession Aim High No Ego One Team Lift As We Climb Lean & Nimble What We Offer A mission-driven, inclusive culture that supports growth. Comprehensive rewards and wellness benefits. Free home security system and monitoring. Employee Resource Groups for networking and development. We value diversity and inclusion and encourage applications from all backgrounds. For accommodations during the application process, contact [email protected] . #J-18808-Ljbffr SimpliSafe
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