Job Description

Job Description

Job Description

Description:

GENERAL DESCRIPTION:

The translator/outreach worker will work closely with the home visitors to provide translation to non-English speaking participants. This role will work closely with Parents as Teachers, Nurse Family Partnership and Healthy Families America participants to ensure services can be provided to the Spanish speaking only program participants. The translator/outreach worker will respond to and qualify referrals from potential clients via a variety of communications methods. In addition to referral coordination, this position will conduct outreach activities in designated markets to increase demand and referrals to the Nurse Family Partnership program.

This jobs hours are listed below:

-5 hours per day/20 hours per week-hours will vary

-Monday, Tuesday, Wednesday, Thursday and Saturday's occasional

DUTIES AND RESPONSIBILITIES:

• Provide verbal translation in real time, delivering messages in both English and Spanish between multiple parties, reciting everything verbatim
• Create written translations of documents and messages, providing copies of documents
• Respond to inquiries about NFP from potential clients and verify eligibility for the program
• Build awareness about NFP in community
• Establish community partners for referrals to NFP
• Track outreach data and efforts
• Perform any other duties as assigned by your supervisor
• May require working non-traditional hours

REPORTING RELATIONSHIPS:

• Responsible to:

-Directly supervised by Director of Early Childhood Services and Nurse Family Partnership Supervisor

• Workers supervised

-None

This job description is not designed to cover or contain an exhaustive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS:

All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honesty, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.

In addition, this position requires:

• Education:

-Must have high school diploma or equivalent.

-Associate’s degree or some college preferred

• Work Experience:

-Experience in translating in a social work environment is desired

-Related outreach work experience preferred

• Licensure and Credentials:

-None required

• Skills:

-Must be completely fluent in both Spanish and English, with an extensive vocabulary in both languages.

-Have excellent English and Spanish grammar skills to provide precise, sensible translations of both languages that are as close as possible to the speaker’s actual word arrangement.

-Because conversations and documents can be lengthy and complicated the translator will need patience to provide precise translations.

-Excellent interpersonal as well as written and oral communication skills.

-Excellent time management and organizational skills and a strong ability to follow through.

-A positive and respectful attitude with all work-related contacts and members of the community.

-Proven ability to collaborate with a team of colleagues, seek guidance from the supervisor as needed, as well as to work independently and a keen attention to detail.

-Ability to work with people of diverse backgrounds.

-Proficient in use of computer and keyboard

-Comfortable with Microsoft Word, Excel, Outlook and PowerPoint

-Knowledge of HIPAA and ability to maintain confidentiality.

-Perform other duties as assigned.

• Physical Abilities:

-Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier and medical equipment

-Required to talk and hear

-Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

• Work Environment:

This position is a remote position and requires accompanying home visitors on home visits to non-English speaking participants to provide translation. The position also requires traveling to do outreach in the areas served by the NFP program. This job operates in a professional office environment and in homes. The work environment offers standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines. The work environment is that of a non-profit health care corporation with expectations of excellent customer service and a work ethic consistent with the company values of honesty, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation. HIPAA rules and regulations are stringently enforced, and violations are grounds for dismissal.

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