Job Description

Job Title: Integration Release Manager

Location: Remote

Years of Experience 1-3 Yrs

Engagement & Overview

The Integration Release Manager (IRM) will provide execution leadership throughout the lifecycle of Information Technologies projects supporting IT Integration into client for Business Partners. The Integration RM will be actively involved in understanding requirements and solution design for integration projects to allow for successful implementation of solution delivery during the US-nighttime. Key aspects of managing the implementation execution are troubleshooting, collaboration, issue resolution and proactive communication updates

Primary Responsibilities

Work directly with ETIPS Integration delivery staff and ETIPS staff from technical to executive level to execute deployment timelines supporting implementation lifecycle across global teams

Provide execution leadership tied to infrastructure for internal systems and delivering solutions to customers

Plan and partner with Integration Lead (IL) on project deployment timelines and working closely with global project teams

Provide concise written communication of deployment status and issues, with regular updates to resolution for visibility and transparency

Establish and maintain strong relationship with internal & external customers and 3rd party vendors across global teams

Understand project value and impact, aligning to the program and project goals

Drive best-practices and documentation in support of repeatable processes

Engage with Integration Leads to allow independent support of US-evening cutover/implementation work, such as but not limited to:

o Untrusted and Trusted data center cutovers

o Trusted user site cutovers

o Voice migrations

o Possible cutovers for Firewall work or other internal projects

o Guest Access cutovers

o B2B tunnel migrations

o Regional Hub Migrations

During non-implementation time, focus on items such as, but not limited to:

o Build a Communications Repository

To be leveraged for status updates and issue resolution

o Build a Key Contacts Repository

For global teams and Business Partner-specific integrations

o Implementation Plan Revisions

Update cutsheets or implementation plans based on real-time experiences

o Reviewing Rally Kanban Boards

Resource for understanding where work is actively updated for global project teams

o Documentation Updates

Support global project team with any administrative updates on current progress (IRAADs Project Plans, Rally Cards, as applicable)

o Overall Initiative

Suggest ideas and ways to offload the work being done by the US-based Integration Leads

General Responsibilities of Integration Leads, with awareness and understanding by Integration Release Manager

1) Finalize detailed integration scope for each workstream

2) Schedule kick-off meetings for Workstreams when applicable

3) Oversee day to day work streams - ensure all workstreams are progressing to stay on track

4) Conduit to other non-EEPS teams such as Real Estate, EIS-Security, Enterprise Integration

5) Create and Manage project repository and access

6) Provide workstream status to Engagement Managers

7) Manage overall financial plan for the integration

8) Remove impediments

9) Escalate blockers

10) Provide weekly status updates to EM

11) Run the Project/Oversee task execution

12) Request project resources

13) Initiate requests to required teams

14) Create Project plan and manage completion of tasks, including sub project plans, status calls, working sessions, etc... Drive process and end-to-end plan for each in scope workstream (Security (RBI/STP), Desktop, Email, Network Integration (ECI), Voice. File and Print)

15) Manage equipment orders

16) Resolve/escalate issues

17 Communicating with the designated project team - in client Tech IT and business partner IT

18) Manage date expectations

Must Have Skills

0-2 years of professional IT experience, with steadily increasing responsibilities in the IT Infrastructure project management blended with Integration way of thought leadership

1-2 or more years of experience in managing IT Projects, initiatives and deliverables

Health Care industry or Fortune 100 size company and complexity experience

Experience with Integration processes & practices, methodologies and terminology

Excellent collaboration, negotiation and influencing skills

Experience with hardware and software provisioning, procurement, contract interpretation and or compliance policies and processes

Bachelor's Degree in Computer Science/related field or equivalent experience

Understanding of Network and Systems technologies, including Microsoft email solutions

Overall 1-2 years of Project Management experience, including:

o Analysis of requirements and documentation

o Project Issue and Risk mitigation/resolution

o Implementation/Deployment plan creation and management

o Project Communication and follow-up

o IT experience (Infrastructure, Networking and Datacenter Migration)

Demonstrated experience managing multiple technical project deployments of varying complexity across global team

Excellent verbal and written communication skills

Strong ability to proactively communicate concise, written summaries of issues and resolutions

Excellent organizational skills and ability to initiate and own all aspects of multiple projects

Strong experience utilizing SDLC and Integration methodologies to complete project implementation/deployments

Strong inter-personal skills to communicate effectively across all levels and audiences (executives, technologists, engineers, customers, vendors and other business professionals)

Actively demonstrate critical thinking within daily activities and across all work deliverables

Possesses strong quantitative and qualitative analytical skills with a "can-do" approach to solving problems

Demonstrates self-confidence and self-reliance in all aspects of this role, including escalations

Demonstrates ability to define project scope, objectives, deliverables, and timelines

Effectively manage and communicate implementation/deployment expectations to global team members and stakeholders in a timely manner

Ability to consistently time manage effectively across multiple projects in a fast-paced and changing environment

Flexibility to adjust when needed, to think in the moment and propose solutions to challenges

Nice To Have Skills

Solution-focused problem solving

Aptitude for learning new technologies

Experience facilitating conversations with executive level audiences

Experience working in health care industry

PMP, PSM or similar Integration Certification

Skills and Abilities:

Key Competencies

Can multitask and manage several projects and responsibilities

Excellent people, process, communication, facilitation and interpersonal skills

Highly analytical individual with a keen eye for details

Able to identify / assess business needs, to analyze, prioritize, and solve problems in a customer service driven organization

Leadership and Influence

Sets high standards with achievable goals

Monitors performance to ensure standards and goals are met

Builds commitment and inspires people to do the best job possible -- both internal and external parties

Communicates, through own behavior, and leads by example

Regularly reviews progress toward implementation/deployment objectives and goals

Analytical and Decision Making

Supports and achieves organizational priorities

Exercises good judgment, considering all pertinent information

Knows when to deter/take action from limited information

Ability to take decisive action and make tough decisions in a pressured, demanding, and often ambiguous environment

Consults and utilizes input of others as appropriate

Maintains objectivity in face of conflicting priorities and demands

Recognizes own limitations and when to ask for help or support

Interpersonal Relations

Works in a cooperative and supportive manner with all stakeholders/teams

Supports colleague's activities, pitches in to help others

Participates actively in meetings

Is willing to influence and to be influenced

Works toward achieving results -- both short/long-term interests

Planning and Organizing / Motivation and Commitment

Takes responsibility for getting the work done

Follows up and sees tasks through to completion

Organizes own work and the work of others effectively

Accomplishes results in a timely fashion

Effectively allocates resources to get the right job done as needed

Adaptation and Flexibility

Adapts project management and interpersonal approach and shifts roles (as required) to suit the audience and situation

Can adapt to very different and wide range of social situations

Able to juggle and manage competing priorities, demands and tasks

Maintains poise and composure

Is willing to be influenced/open to others' views

Can manage criticism, pressure, conflict and stress

Understands the needs of the various stakeholders of the organization and global teams

Job Tags

Contract work, Temporary work, Remote job, Shift work, Night shift, Afternoon shift,

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