Job Description

JOB DESCRIPTION | Member Resources Coordinator

About The Malin:

The Malin Group Inc. provides work-focused members clubs designed to inspire productivity and enable members to Work Beautifully®. Our spaces prioritize thoughtful design that enhances focus and minimizes distractions. From our flagship location in SoHo to future expansions, our core promise

remains consistent: The Malin delivers carefully crafted environments that empower members to achieve their best work.

With the evolution of work culture presenting a growing demand for new, flexible workspace solutions,

The Malin occupies a unique position in the market, providing a custom-designed, high-touch, and

hospitality-driven offering with options for companies and entrepreneurs alike. We opened our flagship location in SoHo at 32 Mercer Street in November 2021 and have since rapidly expanded to

Williamsburg, West Village, NoMad, Nashville (Wedgewood Houston, South Gulch), and Austin, with

more sites slated to open in 2025 and the years ahead.

Our Mission:

Shaping the future of work by delivering a superior work experience through beautifully designed,

hospitality-driven spaces.

Position Summary:

As a part of the on-site team at The Malin Flatiron, your role is integral to supporting the business

through hospitable interactions, engaging with the member community. promoting The Malin’s offerings, and working with the on-site team to achieve site-specific goals.

An ideal candidate will have a passion for exceptional hospitality and a strong desire to develop an

understanding of the comprehensive business. This role presents a great opportunity for accelerated

growth and progression during an exciting time for an early-stage company.

In this role, you will:

• Champion The Malin’s brand, amenities, and services to provide an elevated, personalized level of hospitality to all members
• Maintain immaculate standards for the space, ensuring a seamless operation and member experience.
• Serve as the first point of contact for members and guests at The Malin.
• Support sales goals through membership acquisitions, meeting room reservations, and on-site events.

Key Responsibilities:

• Serve as the primary resource to members for on-site support, demonstrating a deep knowledge of The Malin brand and its offerings
• Build relationships with all members, understanding their unique needs and work styles to tailor solutions for them as needed, encouraging repeat business and referrals.
• Oversee the maintenance of the space at large, monitoring volume, appropriate use of the space, and maintaining impeccable standards of cleanliness with the goal of providing a positive experience.
• Deliver best-in-class service, including accurate and timely communication for incoming inquiries, bookings, and support-requests.
• Manage conference room bookings, event buyouts, and related requests.
• Assist with troubleshooting technical, operational, or facilities-related issues as needed

Who you are:

• Empathetic, energetic and assertive.
• Proactive self starter, able to work effectively with autonomy and openly with collaboration.
• In pursuit of a high impact role within a passionate team and rapidly growing brand.
• Detail-oriented service provider with a passion for customer experience.
• Tech savvy with a willingness to learn new systems and platforms.
• Excellent verbal and written communicator.

Benefits:

• $52,000k annual salary
• Healthcare: Company-sponsored medical, dental, vision, ADD, and LTD coverage (FSA & HSA options available.)
• Paid Time Off (PTO): 15 Vacation Days, 10 Sick Days, all company holidays
• Parental Leave: 20 weeks at full pay, for full-time employees (1+ year of service)
• 401(k) Plan: 5% company match for full-time employees (6+ months of service)
• Additional Benefits: Access to a variety of commuter, wellness, education, and lifestyle benefits

Equal Employment Opportunity (EEO)

The Malin Group Inc. is dedicated to fostering a diverse and inclusive workplace. We provide equal

employment opportunities to all qualified candidates and employees regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic information, or any other protected status as defined by law.

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