Job Description

Franklin Street is currently seeking an Office/Operations Manager to join our team in Austin, TX.

The ideal candidate must possess a bachelor’s degree from an accredited college or an administrative experience equivalent. Strong organizational and planning skills are required to be successful in this role. Must be proficient in Microsoft Office 365, including SharePoint and Adobe Acrobat to be considered for this role.

Position Overview:

The Operations Manager will foster and maintain a professional work environment consistent with Franklin Street's culture, ensure a high level of operational efficiency and organization, and drive clear communication regarding the organization. Operations Manager responsibilities include providing general administrative support to our employees, scheduling meetings and appointments, making office supplies arrangements, and overseeing staff. This position will work in a corporate office.

General Office

• Manage the day-to-day operations pertaining to office processes and procedures while fostering and promoting the organization’s values and culture.
• Responsible for maintaining a safe and healthy worksite and arranging necessary repairs as needed.
• Establish and maintain relationships with office vendors, including building maintenance.
• Organize the office layout in accordance with the office space policy and coordinate with Regional Managing Director (RMD) as needed.
• Maintain common areas, such as break rooms, to ensure they are clean and stocked with supplies.
• Oversee the purchase of new office supplies and monitor inventory, including furniture and office equipment.
• Coordinate with the IT department on all office equipment and its inventory. Assist employees with setting up software or hardware as needed.
• Work closely with the corporate office to ensure necessary communications are effectively disseminated to the local office.
• Manage phones and forward calls appropriately. May respond to customer questions and complaints or route them to the appropriate party.
• Accountable for mail administration, including receiving, sorting, delivering, and sending business-related correspondence.
• Direct approved business-related invoices to accounting and adhere to the office budget.
• Assist in the onboarding process of new hires, including seat assignments, supplies, and working with HR to ensure completion of all onboarding tasks.
• Assist in the offboarding process of team members, including collecting company property and ensuring termination procedures are completed accurately and efficiently as guided by HR.
• Partner with HR to update and maintain office/company policies as necessary.
• Plan and execute events throughout the year, including team building, wellness, philanthropy, client events, and holiday parties, while adhering to budget guidelines.
• Arrange catering or refreshments for meetings and events when necessary.
• Assist with travel arrangements for vising team members, including booking flights, accommodations, and transportation.
• Oversee Receptionist if applicable to the specific office.
• Act as the point of contact for any emergencies or unplanned disruptions.

Scheduling

• Schedule and coordinate meetings, trainings, and appointments, ensuring effective use of time and resources.
• Arrange meeting spaces and conference calls, ensuring all technology is set up.
• Distribute agendas and materials before meetings and follow up on action items.
• Record and share meeting minutes or action items with attendees.
• Maintain and update the office's shared calendar to avoid scheduling conflicts.
• Collaborate closely with the Regional Managing Director on any scheduling needs, including but not limited to recruiting initiatives, client meetings, team events, and speaking engagements, etc.

Requirements:

• Strong organizational and planning skills
• Professional verbal and written communication skills
• Knowledge of office management responsibilities, systems, and procedures
• Strong time management skills and ability to multi-task and prioritize work assignments
• Ability to think and work independently
• Ability to build professional relationships
• Personable and upbeat demeanor with a positive attitude
• Proficient in Microsoft Office 365, including SharePoint and Adobe Acrobat

About Franklin Street:

Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients’ evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions—Real Estate, Capital, Insurance, Property Management, and Project Management—Franklin Street offers unmatched value and optimal solutions for clients nationwide.

Make your next career move with Franklin Street. With seven lines of business and nine offices across, that perfect opportunity you’ve been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.

Learn more about Franklin Street and our award-winning culture at .

Franklin Street offers competitive salaries, medical – including additional discounts, dental, and vision benefits, disability, and life insurance, 401(K), paid time off, and holiday pay. We also love working together to help the community through our company-sponsored philanthropy events.

Must be able to successfully pass pre-employment (post-offer) drug screen and background check.

Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.

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