Job Description

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences. Our Sales Leads with Keys are critical to the success of our stores. As a Sales Lead with Keys, it’s your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of dynamic team and you cooperate to achieve business goals. As an UGG Sales Lead with Keys, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone. As a Sales Lead with Keys, you understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandize product in accordance with Visual Merchandising standards. You maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to theft in accordance with our policies. As an UGG Sales Lead with Keys you understand that you are an integral part of a team and you promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace. Core Competencies include ensuring the highest level of customer service possible, prioritizing brand and product knowledge training, communicating effectively, empowering team members, contributing to a team, multi-tasking in a fast-paced environment, maintaining knowledge of current trends and styles, responding to problem situations professionally, and thinking critically to solve problems. Key Qualifications include two years of retail store experience preferred, high school diploma, excellent communication skills, highly motivated team player, excellent team building skills, and ability to multi-task. Additional requirements include flexibility of schedule, physical ability to stand for extended periods, proficiency in Microsoft Office, and a valid driver’s license. UGG offers competitive pay, discounts, perks, global contests, and opportunities for growth and development.

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